Terms and Conditions

PRIVACY POLICY

Last Updated: 7/19/2025

This Privacy Policy explains how we collect, use, share, and protect your personal information when you engage with our services whether for equipment rentals, sales, event setup, technical support, through our website, mobile channels, or physical office.
We are committed to respecting your privacy and protecting your data in line with the Data Protection Regulation and applicable data protection laws

Information We Collect
We may collect the following personal information when you use our services;

  • Contact Information: Full name, phone number, email address, and delivery/event address
  • Booking & Transaction Details: Rental/sales records, service preferences, payment confirmations, event date/time/location
  • Technical & Device Information (for online use): Browser type, IP address, device model, and site usage patterns
  • Customer Service Interactions: Phone calls, WhatsApp chats, support emails, or in-person discussions for quality assurance
  • Identity Verification (for high-value orders): Valid government-issued ID (e.g., NIN, driver’s license, voter’s card)

How We Use Your Information

We use your personal data to:

  • Confirm and fulfil your rental or purchase orders
  • Coordinate delivery, setup, and technical support
  • Communicate booking updates, payment reminders, or service alerts
  • Provide responsive customer service and dispute resolution
  • Improve our product offerings and website functionality
  • Share promotional offers or service notifications (with your permission)

How We Share Your Information

We do not sell your personal data. However, we may share your information with trusted service partners/staff only when necessary:

  • Delivery Agents or Transport Partners handling your logistics
  • Technicians or On-Site Staff deployed to your event location
  • Payment Gateways for secure transaction processing
  • All third-party partners are required to follow strict data confidentiality practices.

Data Security

We take the security of your information seriously. All personal data is stored on secure platforms and protected against unauthorized access, loss, or misuse through:

  • Encrypted payment systems
  • Access restrictions on sensitive data
  • Staff confidentiality agreements and internal data handling procedures

Data Retention

Your personal data is retained only as long as necessary for the purposes listed above, or as required, including:

  • Booking and transaction history
  • Dispute resolution or service verification
  • You may request deletion of your data, unless it is required for record-keeping.

Your Rights

Under the Data Protection Regulation, you have the right to:

  • Request access to your personal data
  • Correct inaccurate or outdated information
  • Request deletion or restriction of data (in certain cases)
  • Withdraw consent for marketing communications at any time

To exercise these rights, kindly email support@ovalighting.com with subject: “Data Request – [Your ID Name] or use settings options on your user dashboard.

Cookies and Online Tracking

Our website may use cookies and session tracking to enhance user experience and collect analytics. You can adjust cookie preferences via your browser settings. We do not use cookies to track or sell your data.

Links to External Sites

Our website or social channels may link to third-party services (payment pages). We are not responsible for the privacy practices or content of these external platforms.Our website or social channels may link to third-party services (payment pages). We are not responsible for the privacy practices or content of these external platforms.

Changes to this Policy

We may update this policy periodically to reflect changes in our services or in compliance with Data Protection Regulation. Updates will be posted on our website, and the “Last Updated” date will be revised accordingly.

Contact Us

For privacy-related concerns or to exercise your data rights, contact:

OVA LIGHTING
📧 Email: support@ovalighting.com
📞 Phone: +2349061915998
📍 Address: Ova Lighting, Ibadan, Oyo, Nigeria

SALES POLICY

Last Updated: 7/19/2025

This Sales Policy outlines the terms and conditions for purchasing event equipment and accessories from us, whether through our online platform, sales representatives, or physical location.

Scope of Sales

We offer for sale a range of professional event equipment including but not limited to:

  • Lighting systems
  • Trussing and staging equipment
  • LED screens and projectors
  • Event power solutions
  • Related accessories and consumables

Sales are available to both individual and corporate customers.

Order Process

Orders can be placed via our website, WhatsApp line, email, or directly with our sales team.
All orders must include full customer details, delivery location, and item specifications (model, quantity, etc.).
An official invoice or pro forma invoice will be issued once the order is confirmed.

Payment Terms

Full payment is required before any item is shipped or picked up.
For bulk or special orders, part payment may be accepted, with the balance payable on or before delivery.
Accepted payment methods:
Bank transfer
Online payment via approved gateways

NOTE: Payment confirmation is required before processing your order.

Delivery & Pickup

Delivery is available nationwide and may attract additional logistics fees, depending on location and item size.
Customers can also arrange self-pickup from our warehouse or office.
Estimated delivery time will be communicated at the point of order.
The buyer is responsible for providing accurate delivery details and ensuring someone is available to receive the order

Warranty & Product Support

Most new equipment comes with a manufacturer’s warranty, typically ranging from 3 to 12 months, depending on the product.
Warranty covers manufacturing defects only and does not apply to:

  • Physical damage
  • Improper installation or use
  • Water or fire damage
  • Power surge or misuse

Technical support is available via our Support service or on-site servicing at extra cost.

Returns & Exchanges

We allow returns or exchanges within 24 hours of purchase only if:

  • The product is unused and in original packaging
  • There is a proven defect or damage upon delivery

Custom orders are non-refundable unless agreed in writing.
Return shipping is at the customer’s cost stated otherwise.

Cancellation Policy

Orders canceled before payment or within 24 hours after payment if the order has not shipped, maybe approved for refund.
A cancellation fee may apply if processing or procurement has already begun.
Refunds if applicable will be processed within 3–7 working days.

Limitation of Liability

We are not liable for:

  • Delays caused due logistics challenge
  • Installation issues due to improper use or third-party technicians
  • Consequential damages arising from product failure or event disruption

Always ensure professional handling and certified technicians are used for setup.

Customer Service & Enquiries

For assistance with orders, warranty claims, or technical advice, contact:

OVA LIGHTING
📧 Email: sales@ovalighting.com
📞 Phone: +2349061915998
📍 Address: Ova Lighting, Ibadan, Oyo, Nigeria

RENTAL POLICY

Last Updated: 7/19/2025

Agreement Overview

This Rental policy gudies between the renter and Ova lighting. By renting any event equipment, the Renter agrees to be bound by the following terms and conditions.

Rental Duration

Minimum rental period is 24 hours, unless otherwise agreed. All rentals are due after 24 hours unless otherwise approved. Any equipment returned late will be charged an additional day of rental for each day the equipment is not returned.
Late return of items will incur additional charges per day or per hour as specified in the invoice.

Rentals With Support

Online Technical Support: We provide remote guidance via phone for troubleshooting, setup assistance, or real-time usage advice when needed.
On-Site Technician Support: Includes the provision of qualified technicians to oversee equipment setup, live operation, and breakdown at your event location at an extra cost.

Booking and Payment

Full payment is required to secure equipment.
Your booking slip is tp be displayed upon delivery/pickup.
Accepted payment methods: [Wallet payment, Transfer].
In case of unavailability after booking, we will notify you and offer alternatives or a full refund.

Security Deposit

A refundable security deposit of 20% is required before delivery or pickup.
A security deposit amounting to 20% of your rental order value is required and must be funded into your account wallet during or after checkout.
Deposit is refunded within 1–5 business days after equipment is returned in good condition.

Delivery and Pickup

Delivery and pickup services are available upon request and may incur additional charges.
In cases where the delivery address is an event venue, the renter is responsible for ensuring that the location is accessible and prepared to receive the equipment at the agreed delivery time.
A valid booking slip or confirmation must be presented before any equipment is released.
Failure to receive the equipment within the agreed delivery window may result in additional logistics charges or rescheduling of the delivery at the renter’s expense.

Equipment Use and Responsibility

The renter is obligated to operate and handle the equipment in a safe and responsible manner, ensuring it is used in accordance with all usage guidelines
Relocation of equipment from the initial setup location is strictly prohibited without the company’s prior approval.
The renter assumes full responsibility for the equipment from the time of delivery until it is returned to the company.
Any damage, loss, or theft of equipment will be charged to the renter at the full cost of repair or replacement, as applicable.

Damage or Loss

The renter shall inspect all equipment upon delivery or pickup and confirm that it is received in good condition. Incases of any existing damage or issues it must be reported immediately.
Any missing, damaged, or non-returned item(s) will be billed to the Renter at current market value.
Do not expose electronic equipment to water, fire, or misuse.

Cancellations and Refunds

In the event of a cancellation, request must be submitted at least one month prior to the rental date to be eligible for a full refund.
If an order is cancelled, not picked up, or cannot be fulfilled, and the status is confirmed, the renter may reschedule at an additional cost or apply the payment as credit toward a future booking.
Cancellations within 24 hours may forfeit deposit or incur a cancellation fee.

Liability and Indemnity

Renter assumes all responsibility for the safety of persons and property in relation to the use of the rented equipment.
The Company shall not be held liable for any injury, loss, or damage arising from the misuse of rented gear.

Ownership

All rented equipment remains the sole property of OVA LIGHTING. Renter has no right to sell, lease the equipment in any way.

Contact Us

OVA LIGHTING
📧 Email: orders@ovalighting.com
📞 Phone: +2349061915998
📍 Address: Ova Lighting, Ibadan, Oyo, Nigeria